At EgyPress, we understand the importance of the quality of the digital products we provide and your happiness as a customer.

If you encounter a problem with corrupted driver files upon purchase, here is the refund policy that can be applied:

1. Contact our customer service team:

Please contact our customer service team as soon as possible and inform them of the issue you are facing. They will provide the necessary technical support and help you solve the problem. If the operating files are found to be corrupted and unusable, this will be considered a reason to request a refund.

2. Providing evidence:

You may be asked to provide appropriate evidence to prove that the operating files are corrupted, such as photos or technical reports showing the corruption. This is to verify the validity of the problem and confirm that it is caused by a file defect.

Refund:-

Refund method:

The refund will be made using the same payment method used for the original purchase. For example, If a credit card was used to pay, the refund will be made to the same credit card.

Withholding fees:

A deduction fee may be deducted from the refund amount, depending on your financial service provider’s policy. These fees may be associated with financial transactions and refunds made through payment gateways or banks. We at Eg WordPress have no control over these fees and they are beyond our control.

Processing time:

It may take a few days for the refund to be processed and for the refund to reach your account, depending on the original payment method and the terms of your bank or financial service provider.

Please note that certain terms and restrictions may apply to our refund policy, and you should read and understand these specific terms before purchasing. These terms may include a specific time period in which to submit a refund request and terms about the use of the product prior to submitting the request.

We always look forward to providing the best service and solving problems for our customers. If you have any additional questions or concerns regarding our refund policy, please do not hesitate to contact our customer service team.