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Questions about Eg WordPress services
On this page are some frequently asked questions about our main service and we are always happy to receive your suggestions or complaints about any of our products.
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Questions And Answers
Frequently asked questions about Eg WordPress services
It is( General Public License )
A license that guarantees the freedom to use the software for any purpose. Based on this license, you have the right to use WordPress for personal and commercial purposes. You also have the right to use its codes to build a completely new system for you alone, but on condition that the source of the codes is mentioned.
The GPL license gives you the freedom to modify and adapt the products to your needs. You can use them in commercial and non-commercial projects without restrictions.
Yes, we provide excellent technical support to our customers. We have a dedicated support team that will help you solve any problem or query you may have while using our WordPress themes and plugins.
Yes, we are committed to updating our products regularly to ensure compatibility with the latest WordPress versions and to patch any security vulnerabilities. You can download updates from your account on our website for 180 days from the date of purchase.
Yes, you can use the products you purchase from us on multiple sites under the GPL license. There is no limit to the number of sites you can use the products on.
Yes, we guarantee our customers' satisfaction. If you have any problem or if you are not satisfied with the product you purchased, you can contact us and we will do our best to solve the problem or refund your money.
Yes, we offer special offers and discounts from time to time. You can follow our website and subscribe to our newsletter to receive updates and exclusive offers.
Products are generally software and do not have a specific validity period. As long as there is compatibility with other software, it works properly, but the developer updates the software to add a new function, avoid a conflict, or discover a security vulnerability. We provide access to the product for 180 days from the date of purchase for free.
Questions about official products:
General Questions
Of course, all products in the official products section are from the original source and the real developer of the product.
We purchase licenses that allow the use of these products for a large number of sites or an unlimited plan, which reduces the costs for a single site according to the type of plan and the price of the product.
These products cannot be used freely because they are an official license that requires activation of the domain, so activation is done for one domain (one website) only.
You can select the product, place an order, and use one of the payment methods. You must contact us via the contact form or direct communication to activate.
After completing the purchase process, it is necessary to communicate with our team via the contact form or direct contact, as activation is done manually on the site panel directly from our team. It is necessary to provide our team with the domain name, login link, and an account with the authority to add the product or provide us with the temporary login link.
Temporary Login Without Password
We cannot share activation codes with any person or entity because they are linked to the company’s purchase accounts and are considered confidential information. Activation codes may not be used illegally, as the licensing agreements stipulate that activation is for the company’s websites. Product activation by our specialized team regulates the use of these products.
After completing the purchase request and providing us with the site data, it may take a maximum of half an hour to complete the activation, but depending on the working hours, the availability of the specialized team, and the number of requests, it may take longer.
Of course, but these products have special discounts, and general discounts (welcome discount - distinguished customer discount) do not apply to these products.
The subscription period for any official product is determined by the original developer of the product, not by us. We at Eg WordPress guarantee that you will obtain the official license from the original developer according to its requirements, and we guarantee it for the first year.
If the original developer changes or shortens the subscription period after the first year, we are committed to clarifying this to customers immediately. However, if any changes occur during the first year, we guarantee you the right to a refund if the service is discontinued.
As long as the original developer does not make changes to the subscription term or terms, your license will remain active and available after the first year.
If the service is stopped or there is a change in the subscription during the first year, you can contact us to reactivate or resubscribe or to get a full refund in the event of the service being stopped, according to our guarantee.
Questions about payment methods
general questions
We offer multiple payment methods to suit the needs of customers in Egypt and the Arab world. You can pay using direct bank transfer , Visa cards , PayPal account , payoneer or through electronic wallets such as Vodafone Cash and Instapay .
Yes, you can use Visa cards to pay through our website. The card must be valid and activated for electronic transactions.
Yes, you can use your PayPal account to make payments on our website. The payment currency must be US dollars and you must have an active PayPal account with sufficient funds to complete the payment.
- Determining the currency in dollars is a prerequisite.
Yes, we support e-wallets such as Vodafone Cash as a payment method. You can use your wallet balance to complete the purchase.
Currently, we do not offer cash on delivery option. The amount due must be paid in advance through one of the available payment methods.
Yes, you can pay using the local currencies available in your country. Prices will be converted to the local currency automatically based on the current exchange rate.
Questions about hosting services
General Questions
We can provide this service, but we find some difficulties in transferring ownership to the subscriber, as some service providers require 60 days to pass from the purchase to transfer ownership.
Therefore, a free subdomain is provided to subscribers to facilitate the display of the site to the subscriber’s customers.
We can also link your hosting to any domain via (park DNS) very easily.
In the simplest definition, it is a unit that refers to a directory or file in the database, and when the number of files increases, the number of Inodes increases.
Therefore, we urge participants to keep only the necessary files for the site and not to download ineffective files and consume Inodes.
When the hosting content is filled with the permitted number of Inodes, the site is under pressure and sometimes stops.
So it was mentioned in the add-on specifications.
There is no specific limit to the number of visits, but large numbers of visits may affect the speed and response of the hosting, which is why it was mentioned that economic shared hosting is used for simple websites or landing pages.
The cloud hosting has higher specifications than the shared add-on, and you can specify the type of subscription according to the budget and purpose of the site.
Questions about offers and special accounts
General Questions
New customers enjoy a one-time 20% discount on all GPL products, as a unique opportunity to experience our services at lower prices.
Yes, the team provides each client with a trial product that is selected based on the client’s site needs. This service is provided as a special gift directly from the team.
In some cases, the team offers special gifts as a form of direct marketing and advertising. These gifts are determined based on the team's vision and the specific needs of the client.
- Flat discount on all GPL products.
- Priority technical support to ensure your issues are resolved faster.
- Try a product before you buy or get a demo board.
- The ability to purchase a product and pay later according to your needs.
To get a premium account, one of the following conditions must be met:
- Executed at least 5 purchase orders in the last 3 months.
- Total purchase value must exceed 1000 EGP. With purchase of at least 3 products. (The condition that is met first is selected).
In addition to:
- Write a review about our services on a website or social media platform.
- Write a review of at least 3 products or 3 articles.
If you meet the conditions, you can contact us via the "Contact Us" page and request to upgrade to a premium account or contact customer service directly. Our team will review your request and activate the premium account if you are eligible.
We are pleased to communicate with you. You can contact us via the contact form or contact customer service.
We always welcome your suggestions and questions.
